Frequently Asked Questions
Frequently Asked Questions
How do I place an order?
To place an order:
- Finish adding the products you want to purchase to your shopping cart.
- You can choose to complete your payment through our website or via PayPal.
- If you wish to continue checkout through our website, click the green “Checkout” button located on the right side of the screen.
- If you prefer to continue through PayPal, click the PayPal button.
- You will be redirected to the Customer Information page. You will be asked to enter:
- Email address
- Name
- Address
- If you have a valid discount code, you can enter it in the “Discount” field located on the right side of the screen. Be sure to click the “Apply” button so that the discount is calculated and applied to your order.
- Continue by clicking the “Continue to Shipping Method” button. Make sure your shipping address has been entered correctly (if it is different from your billing address). Once completed, click “Continue to Payment Method.”
- Enter your payment details. You will have the option to indicate whether your shipping address and billing address are the same, if applicable.
- Once you have completed the form, click the “Complete Order” button. You will be taken to a page displaying your order summary and an on-screen confirmation, as well as a second confirmation sent via email.
If you experience any issues during the checkout process, please feel free to contact our customer service team by emailing us at service@spbdxns.com.
What should I do if items are missing or I receive incorrect products when I receive my order?
For missing items or incorrectly shipped products, please contact us at service@spbdxns.com. Please provide your transaction reference number (Order Number) and proof of the issue (image file size must be less than 1 MB).
We will be happy to send you the correct item at no additional cost, and you will not be required to return the incorrect item! You may keep it as a gift from us.
How do I know that my order has been shipped successfully?
You will receive an email confirmation containing your order number and purchase details.
I want to change the items in my order. What should I do?
Order modifications are allowed before 11:00 PM (PDT, GMT-7) on the same day the order was placed. You can contact us at service@spbdxns.com to request a change.
How do I add products to my cart?
To add products to your cart:
- Go to the product page of the item you are interested in and select your preferences.
- Click the “Add to Cart” button, and you will be redirected to your “Shopping Cart” page.
- Enter the quantity of the item you wish to order in the “Quantity” field next to the product image. After entering the quantity, you can continue shopping or proceed to complete your order.
How do I view what is in my cart?
To view the contents of your cart, click the cart icon at the top of the website page.
By clicking this icon, you can change the quantity of any item in your current cart by updating the listed quantity. You can also remove any item from your cart by clicking the “Remove” link below the quantity list.
How do I remove items from my cart?
First, click the “Cart” icon in the upper-right corner of your screen. This will allow you to view all items currently in your cart.
Once you have identified the item you wish to remove, click the “Remove” link below the quantity list. The item will be automatically removed, and the page will update with the changes.
How do I change the quantity of a specific item in my cart?
First, click the “Cart” icon at the top-right corner of your screen. This will allow you to view all items in your cart, as well as the quantities selected for each item.
To change the quantity of an item, move your cursor to the “Quantity” field for that item and enter the desired amount. Once completed, the quantity and the associated amount (if applicable) will automatically update and be reflected on the right side of the screen.
What browsers are recommended for this site?
Recommended browsers:
- Google Chrome
- Safari
- Firefox
- Internet Explorer
What payment options are available?
We accept four major credit cards:
- MasterCard
- Visa
- American Express
- Discover
We also accept:
- PayPal
- Apple Pay
How do I make payments through PayPal?
PayPal is one of the easiest ways to make online payments.
Once you have finished adding products to your cart and are ready to complete your transaction, click the “PayPal” button. You will be redirected to the PayPal website.
Please make sure to enter your payment details correctly to ensure fast and hassle-free payment processing.
How do I use a discount code?
To use a promotional code, follow these steps:
- Choose the item you would like to order, then click the green “Checkout” button.
- You will be redirected to the Customer Information page. Complete the required information.
- You will see a “Discount” field at the top-right of the page.
- Enter your discount code and click “Apply.” Check whether the discount has been successfully applied and is valid by reviewing the order breakdown below.
What is your return and exchange policy?
Please refer to our Return Policy for details regarding returns.
Our customer service team is available 24 hours a day, 7 days a week. We will respond to your inquiry as soon as possible.
How can I return an item?
You can contact us through our support channel at service@spbdxns.com for more information.
What is your cancellation policy?
Order cancellations are allowed before 11:00 PM (PDT, GMT-7) on the same day the order was placed.
After this time, cancellations will not be accepted.
You can contact us at service@spbdxns.com to request a cancellation.
Is it safe to place orders online?
Yes. We take the utmost care with the information you provide when placing an order through our online store (or through any other method).
The server hosting our store encrypts all customer credit card information and personal data transmissions using SSL (Secure Sockets Layer) technology.
Is it safe to use my credit card on your website?
To ensure a secure payment process, our website uses a trusted credit card processor and a secure online payment system, keeping all data encrypted with AES-256 encryption.
Is my personal information kept private?
Any information you share with us is private and confidential.
We will never share, rent, or sell your personal information without your consent, unless required by law.