Delivery Policy
Shipping Policy
When can I expect to receive my shipment?
All orders are shipped from our warehouse within 5 business days after the order is placed. The shipment will arrive within 10 to 20 business days after the shipping date, depending on the availability of the carrier and the destination location.
We apologise for any possible shipping delays if the package requires customs clearance or inspection, or for transportation delays caused by the courier service.
How can I track my order?
A tracking number will be provided in your Shipping Confirmation email. You can use this number to track your order at www.17track.net.
What are the shipping fees?
We offer a flat shipping rate of $2.99 USD for all destinations worldwide.
Which countries do you ship to?
We currently ship worldwide. However, if your country is not supported by our logistics network, we will notify you immediately and make the necessary adjustments to your order.
For more information about available shipping destinations, please contact us at service@spbdxns.com.
How can I change my shipping address?
Address changes are only possible before 11:00 p.m. (PDT, GMT-7) on the same day the order is placed.
You may contact us at service@spbdxns.com to request this change.
Can I ship to an address different from my card billing address?
Yes, this is possible.
How is my order shipped?
Orders are shipped during regular business days, excluding public holidays.
Any order placed on Saturday or Sunday will be shipped the following Monday.
Some products are shipped directly from our domestic warehouses, while the remaining items are produced and shipped directly from our own factories located in the United States, Canada, and Australia.